Shipping policy

DISTORTED REALITY — SHIPPING POLICY (AUSTRALIA)

Last updated: 8 February 2026

Thank you for choosing Distorted Reality. This policy applies to all Australian orders.

1. Processing Times

Distorted Reality operates on a combination of limited drops, preorder items, print-to-order pieces, and held stock.

Production timeframes vary depending on the item purchased.

🕒 Drops (Presale Items)
2–4 weeks after the presale period closes.
(Drop 002 production begins 4th March 2026.)

🕒 Preorder Items
Approximately 2 weeks from order date.
Estimated completion timeframes are listed on the product page.

🕒 Core Range Tees (Print to Order)
4–5 business days before shipping.

🕒 In-Stock Items
Shipped the next business day (Unless purchased with a presale item, in that case they will be shipped once all items are complete.)

Once production is complete, orders are packed and dispatched immediately.

📦 Mixed Orders (Important)

If your order contains multiple item types (e.g. presale, preorder, print-to-order, or in-stock items), your entire order will ship together once all items are ready.

We do not automatically split shipments.

If you require items to be shipped separately, please place separate orders.

Shipping Times (After Dispatch)

Standard: 3–8 business days
Express: 1–3 business days

Shipping timeframes begin after your order has been dispatched.

You will receive tracking via email once your parcel has shipped.

2. Shipping Options & Rates (Australia)

Delivery Estimates

  • Standard: 3–8 business days

  • Express: 1–3 business days

Pricing (Based on Order Value)

  • Orders under $100: Standard $9.95 · Express $14.95

  • Orders $100+: Free Standard · +$5 to upgrade to Express

  • Orders $150+: Free Express Shipping

Shipping rates are automatically calculated at checkout.

3. Tracking

All orders include tracking.
You’ll receive a tracking link via email once your order has shipped.

Didn’t receive it?
Email contact@distortedreality.com.au and we’ll resend the details.

4. Addresses & Re-Shipping

Please ensure your shipping address is correct before placing your order.

If a parcel is returned due to:

  • An incorrect or incomplete address, or

  • Failure to collect from the post office

A re-shipping fee will apply.
To arrange re-delivery, email contact@distortedreality.com.au

5. Lost, Stolen, or Delayed Parcels

Once a parcel is lodged with Australia Post or another courier, delivery timeframes are outside our control.
We are not liable for parcels once in carrier possession that are:

  • Lost by the carrier

  • Stolen after delivery

  • Delayed due to postal or courier issues

However, we’ll assist you in lodging an investigation with the carrier if needed.

6. External Delays

Events such as public holidays, strikes, severe weather, or network congestion may cause delays.
These circumstances are outside our control and do not qualify for refunds unless the product becomes unavailable.

7. International Shipping

We currently ship within Australia only.

8. Contact

For questions, updates, or delivery issues, email us at:
contact@distortedreality.com.au